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1. Introduction

This Privacy Policy describes how Raw Botanicals (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”). We are committed to safeguarding your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We collect the following categories of personal data:

Personal identification & contact details

- Name
- Billing and shipping address
- Email address
- Phone number

Payment information

  • Credit/debit card details (processed securely by our payment processor — not stored by us)

Order and transaction data

  • Products purchased

  • Order value

  • Delivery information

Technical & device information

Collected automatically via cookies or analytics tools:

  • IP address

  • Browser type

  • Operating system

  • Referring websites

  • Interaction with our website (pages viewed, clicks, session data)

Marketing preferences

  • Email subscription status

  • Consent to receive offers and updates

If you contact us or participate in promotions, we may collect additional information provided voluntarily.

3. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Communicate regarding purchases or customer support

  • Improve website performance and user experience

  • Detect and prevent fraud or security risks

  • Provide personalized offers and marketing (with your consent)

  • Comply with legal obligations

Marketing emails will only be sent where lawful consent has been provided. You can unsubscribe at any time using the link in our emails.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity — to fulfill your orders

  • Legitimate interests — to improve services and prevent fraud

  • Consent — marketing communications and cookies (where required)

  • Legal compliance — tax and regulatory obligations

5. Sharing Your Information

We may share your data with trusted third parties only where necessary for our business operations, including:

  • Shopify (e-commerce platform)

  • Payment processors (e.g. PayPal, Shopify Payments)

  • Shipping and delivery partners

  • Marketing and analytics tools

  • Website hosting and IT service providers

These third parties are required to safeguard your data and may only use it for the specified service.

We do not sell personal data to third parties.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Provide essential site functionality

  • Analyse traffic and improve performance

  • Personalise your shopping experience

  • Enable marketing and retargeting campaigns

You may control cookies through your browser settings or our on-site cookie preferences tool. For more details, see our Cookie Policy (coming next if you’d like).

7. Data Retention

We keep your information only as long as necessary for the purposes outlined in this Policy, including:

  • Order records: 6 years for tax compliance

  • Marketing data: until you withdraw consent

When no longer needed, we securely delete or anonymize your data.

8. Your Rights

Under data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of personal data (in certain cases)

  • Withdraw marketing consent at any time

  • Request restriction or objection to processing

  • Data portability

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

9. Data Security

We use industry-standard security measures to protect your data, including encryption, secure servers, and restricted access. However, no online transmission is fully secure and we cannot guarantee absolute protection.

10. International Data Transfers

Our Site is operated through Shopify, which may process data outside the UK (e.g., Canada and the United States). Shopify ensures data protection through adequate safeguards, such as standard contractual clauses.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The revised version will be posted on this page with an updated date.

Continued use of our Site indicates acceptance of any changes.

12. Contact Information

If you have questions or requests concerning your personal data, please contact us at:

Raw Botanicals
Email: RawBotanicals241@gmail.com
Location: United Kingdom

You may also contact the UK Information Commissioner’s Office at www.ico.org.uk